NatWest is at the Forefront of AI

GenAI intertwines with traditional AI for more personalized service.

NatWest, one of the UK’s largest banks, serves 19 million customers.

In 2017, NatWest launched its award-winning, 24/7, AI-powered digital assistant, Cora. From its initial text-based chatbot form, Cora has evolved through natural language processing and machine learning to offer more advanced capabilities, including voice recognition. In 2023, Cora helped 10.8 million customers resolve their banking queries.

NatWest recently announced Cora+, the next-generation version using generative AI and multiple foundational models to maximize value for customers.

At NatWest, AI is integrated within the guardrails of NatWest’s AI principles to ensure that all systems are:
• Subject to human oversight
• Respectful and promoting of human agency
• Technically robust, resilient, and safe for customers to use
• Free from unfair bias and discrimination

Watch Now: Featured Key Takeaways

NatWest's Cora+ Maximizes Customer Value

Wendy Redshaw demonstrates how GenAI enhances the customer banking experience.

The Transformative Power of AI

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